Return Policy for SleekMatch.com

At SleekMatch, your satisfaction is our top priority. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That’s why we’ve created a hassle-free return policy to make your shopping experience as convenient as possible. Please take a moment to familiarize yourself with our return policy:

Eligibility for Returns:

  1. We accept returns on most products within 3 days of the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
  2. Some products may be non-returnable for hygiene or safety reasons. Please check the product description for any special return conditions.

Initiating a Return:

  1. To initiate a return, please contact our customer support team at support@sleekmatch.com within the return window.
  2. Provide your order number, the name of the product you wish to return, and the reason for the return.

Return Process:

  1. After receiving your return request, our customer support team will provide you with instructions on how to return the item.
  2. Please securely package the item in its original packaging, along with any accessories and documentation that came with it.
  3. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds:

  1. Once we receive your return and inspect the item, we will process your refund.
  2. Refunds will be issued to the original payment method used for the purchase.
  3. Please allow seven business days for the refund to appear in your account.

Exchanges:

  1. If you would like to exchange an item for a different size, color, or product, please contact our customer support team. We will guide you through the exchange process.

Damaged or Defective Items:

  1. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, as per your preference.

Non-Refundable Items:

  1. Gift cards, downloadable software, and certain health and personal care items are non-refundable.

Return Shipping Costs:

  1. You are responsible for the cost of return shipping, except in cases where we made an error with your order or the item is damaged/defective.

Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team at support@sleekmatch.com

SleekMatch reserves the right to update or modify this return policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

Thank you for shopping with SleekMatch! We appreciate your business and look forward to serving you in the future.